1. Introduction
Welcome to Lokaverse (“Company”, “we”, “our”, “us”).This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://lokaverse.ai and related services.
By accessing or using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
a) Personal Information
- Name
- Email address
- Phone number
- Billing details
- Payment information
b) Technical Information
- IP address
- Browser type
- Device information
- Cookies & tracking data
c) Payment Information
Payments are processed through secure third-party payment gateways. We do not store complete card details on our servers.
3. How We CAN Use Your Information
We use collected information to:
- Provide and manage services
- Process payments
- Improve website performance
- Provide customer support
- Run marketing campaigns including Facebook Ads
- Comply with legal obligations
4. Payment & Transaction Policy
- Transaction fee charges would not be refunded or reversed under any circumstances, including refund, reversal, chargeback, or any other reason (if applicable).
- Transaction fees charged shall be borne by the cardholder/customer for any payment transaction (if applicable).
- Refunds, if approved, will exclude payment gateway transaction charges.
5. Pricing Policy
- All pricing details displayed on the website shall be reflected in Indian Rupees (INR) only.
- Prices are subject to change without prior notice.
- Applicable taxes may be charged as per Indian laws.
6. Cancellation & Refund Policy
- Cancellation and refund eligibility will be governed by our Refund & Cancellation Policy available on the website.
- Requests must be submitted through official contact channels.
- Processing timelines may vary depending on payment providers.
7. Website Policy Requirements
The website shall clearly display and maintain updated versions of:
- Terms & Conditions
- Cancellation Policy
- Refund Policy
- Pricing Details
- Contact Us Information
Users are advised to review these policies regularly.
8. B2B Services
Currently, B2B options/services are not available on the website.
All services are intended for individual users unless officially announced otherwise.
9. Cookies & Tracking Technologies
We may use cookies and tracking technologies for:
- Analytics
- Advertising optimization (including Facebook Ads)
- User experience enhancement
Users may disable cookies through browser settings.
10. Data Sharing
We do not sell personal data. Information may be shared only with:
- Payment processors
- Legal authorities when required
- Service providers assisting operations
11. Data Security
We implement reasonable security measures to protect user data. However, no system can guarantee 100% security.
12. MID Configuration Confirmation
For payment gateway configuration, confirmation is required regarding which website shall be configured against the MID:
Confirmation must be provided via official email communication.
13. Third-Party Services
Our website may contain links or integrations with third-party services. We are not responsible for their privacy practices.
14. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised date.
15. Contact Us
If you have any questions regarding this Privacy Policy, you may contact us:
Email: [email protected]
Website: https://lokaverse.ai
By using this website, you consent to this Privacy Policy.